Can I get a refund for my subscription?

We offer refunds within 7 days of your initial subscription purchase if you haven't used the service extensively. Contact us at taoapex@gmail.com with your account details to request a refund.

What is your cancellation policy?

You can cancel your subscription at any time. After cancellation, you'll retain access until the end of your current billing period. No prorated refunds are given for partial months.

How do I cancel my subscription?

You can cancel your subscription directly from your account settings page, or by contacting our support team at taoapex@gmail.com. Cancellation takes effect at the end of your current billing cycle.

นโยบายการคืนเงินคืออะไร? การคืนเงินและการรับประกันคืนเงินของ TaoTalk

1. นโยบายทั่วไป

การชำระเงินการสมัครสมาชิกทั้งหมดไม่สามารถคืนได้ ยกเว้นตามที่ระบุไว้ในนโยบายการคืนเงินนี้ เราไม่มีการคืนเงินตามสัดส่วนสำหรับเวลาที่ไม่ได้ใช้หรือรอบการเรียกเก็บเงินบางส่วน

2. Free Trials & Renewals /* TODO: Thai translation needed */

If a free trial is offered: • You will be charged automatically at the end of the trial unless you cancel beforehand. • Charges after trial expiration are non-refundable. /* TODO: Thai translation needed */

3. Eligible Refunds /* TODO: Thai translation needed */

You may request a refund only if: • You were charged by mistake, and • We confirm that the charge was not triggered by your active subscription, or • The service experienced a verified technical issue that prevented usage, and • Our support team was unable to resolve the problem. Refund requests must be submitted within 7 days of the charge. AI-generated content quality, unexpected results, or preference changes are not valid grounds for refunds. /* TODO: Thai translation needed */

4. Non-Refundable Situations /* TODO: Thai translation needed */

Refunds will not be issued for: • Change of mind or dissatisfaction with AI responses • Forgetting to cancel before renewal • Account misuse or violation of Terms of Service • Inability to use the product due to device or network issues • Subscription time already used • Promotional or discounted purchases /* TODO: Thai translation needed */

5. App Store / Third-Party Purchases /* TODO: Thai translation needed */

If you subscribed through: • Apple App Store • Google Play • Other third-party platforms Refunds must follow their billing and refund rules. We cannot process refunds for purchases we do not bill directly. /* TODO: Thai translation needed */

6. Chargebacks /* TODO: Thai translation needed */

Filing a chargeback without contacting us first may result in: • Account suspension • Termination of access • Loss of eligibility for future refunds We strongly encourage you to contact us before opening a dispute. /* TODO: Thai translation needed */

7. วิธีการขอคืนเงิน

หากต้องการขอคืนเงิน ส่งอีเมลถึง: 📧 info@taoapex.com รวม: • อีเมลบัญชีของคุณ • ID ธุรกรรมหรือใบเสร็จ • วันที่เรียกเก็บเงิน • เหตุผลของการร้องขอ