Privacy Policy

1. Introduction

We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains what data we collect, how we use it, how we protect it, and your rights. By using our Services, you agree to the practices described in this Privacy Policy.

2. Data We Collect

2.1 Account Data

• Email address
• Username
• Subscription plan
• Authentication tokens

2.2 Usage Data

• Messages and prompts you submit
• AI-generated outputs linked to your account
• Feature usage and interaction patterns
• Time, date, and duration of sessions

2.3 Device & Technical Data

• Device type
• Browser or app version
• IP address (for security)
• General location (city/country level only)

2.4 Payment Data

Payments are processed securely by third-party providers (e.g., Stripe). We do not store full card numbers or sensitive payment details.

3. How We Use Your Data

We use your data to: • Provide and operate the Services • Improve AI responses and user experience • Personalize your interactions with AI roles • Maintain platform security and prevent abuse • Process payments and manage subscriptions • Provide customer support and service notifications We do not sell your personal data.

4. AI Model Training & Data Handling

4.1 Training

We do not use your identifiable personal data or conversation history to train external AI models. We may use anonymized and aggregated data to improve service quality, safety, and system performance.

4.2 Confidentiality

Your messages are stored securely and are not shared with other users.

5. Data Sharing

We only share data with trusted service providers necessary to operate the product: • Payment processors (e.g., Stripe) • AI model providers / inference APIs • Cloud hosting & database providers • Security & performance services (e.g., CDN) • Analytics services (if enabled) These partners process information on our behalf and follow strict data protection standards. We do not share personal data with advertisers.

6. Data Storage & International Processing

Your data may be stored on secure cloud servers located in: • The United States • The United Kingdom • The European Union • Or other regions used by our infrastructure partners We use industry-standard security measures to protect your information.

7. Data Retention

We retain personal data only as long as necessary to provide the Services. • Account data → retained while the account is active • Messages / usage data → retained for service operation • Backups → automatically deleted after a limited retention period If you delete your account, we will remove your personal data within 30 days, unless a longer period is required for security, fraud prevention, or legitimate business needs.

8. Data Deletion

You may request deletion of your personal data by emailing: 📧 info@taoapex.com We will process the request within 30 days.

9. Cookies & Tracking Technologies

We use cookies and similar technologies for: • Account login and authentication • Keeping sessions active • Security and fraud prevention • Basic analytics to improve product performance You can disable cookies through your browser settings, but some features may not work properly.

10. Children's Privacy

Our Services are not intended for children under 13. Users under 18 should only use the Services with parental guidance. We do not knowingly collect data from children.

11. Data Security

We use industry-standard security practices, including: • TLS 1.2+ encryption for data in transit • AES-256 encryption for data at rest • Access control and least-privilege management • Regular monitoring and vulnerability scanning However, no system is 100% secure. You use the Service at your own risk.

12. Your Rights

Depending on your region, you may have the right to: • Access your personal data • Request corrections • Request deletion • Export your data • Withdraw consent (where applicable) To exercise your rights, contact: 📧 info@taoapex.com

13. Changes to This Policy

We may update this Privacy Policy from time to time. Continued use of the Services after changes indicates acceptance.

14. Contact

If you have any questions about privacy or data protection, contact us: TaoTalk Ltd London, United Kingdom 📧 info@taoapex.com